Frequently asked questions

See some common questions and answers below, or email us at support@behealthywithlinds.com


General

  • How do I receive my program?

    After enrollment and completion of the required information, you'll receive access to your program and/or member resources through the designated platform, website, member area, or application. Depending on the services you've selected, support may also be provided through email, text, phone, or video call.

  • Is my program a subscription?

    App-Based Memberships are available as monthly subscriptions or annual memberships.


    Tailored Coaching Packages are offered in 3-, 6-, or 12-month terms. These packages are a financial commitment for the entire selected term, even if you choose to stop participating early.

  • Are the programs available world wide?

    Absolutely, my programs are available for purchase and access from anywhere in the world! It's essential to me that everyone, regardless of location, can benefit from this program.

  • Will my program be adjusted as I progress?

    For Tailored Coaching Packages, your program may be adjusted based on your goals, feedback, schedule, adherence, and results. Adjustments are made as reasonably appropriate throughout your coaching term to support your individual needs and progress


Subscriptions

  • What is the difference between an App-Based Membership and Tailored Coaching?

    I offer two levels of service to meet different needs.


    App-Based Memberships provide access to general digital resources, workouts, nutrition education, community features, and member materials. These memberships do not include personalized programming, individualized plan changes, one-on-one coaching, macro or progress reviews, or personal accountability check-ins.


    Tailored Coaching Packages include individualized workout and nutrition programming, weekly support, personal accountability, progress reviews, macro-tracking reviews, check-ins, and reasonable program adjustments based on your goals, feedback, schedule, adherence, and results.


  • Refunds and returns.

    For information on my refunds and returns policy, please see the terms and conditions.

  • How do I cancel?

    To cancel your subscription you must email me with at least 7 days notice so that you are not charged again. Please note that once you cancel your account, all plans and support will be removed from your account.

  • Can I pause payment without canceling my account?

    For information on pausing payments, please see the terms and conditions.


Meal plans

  • How can I adjust my dislikes list?

    To adjust your dislikes list, go to your profile tab in the members area. Select ‘dietary preferences,’ then click on the ‘ingredients I dislike’ tab. From there, you can add or remove ingredients from your dislikes list.

  • How do I swap meals?

    To swap out meals, click on the meal you want to replace. You’ll see a ‘swap’ option on the tab; select it and follow the instructions on the pop-up window.


Workout Plans

  • Is this beginner friendly?

    Yes, the program is beginner-friendly. Workouts are customized to fit your goals and experience level. If you're new to the gym, you'll receive a personalized program designed just for you. You can start with weights that match your fitness level and gradually increase as you progress.

  • Can I do the workout plan at home?

    We can customize the plan for you to complete at home if you prefer! All you'll need is a set of weights or dumbbells. Just select the "home only" option on the setup form.

  • How do I swap workouts?

    To swap workouts, click on the exercise you want to replace. On the right side of the screen you will see a ‘swap’ icon. Click on this and follow the instructions on the pop-up window.